SurePrescribe LLC d/b/a SurePrescribe (“SurePrescribe”, “we”, “us”, or “our”) values your privacy and the security of your information. SurePrescribe is a technology platform which enables registered users to connect with physicians and other health care providers for the diagnosis and treatment of various treatments and therapies. This Privacy and Security Policy (the “Policy”) describes how SurePrescribe uses, discloses, and otherwise processes individually identifiable information (“Personal Information”) it collects from our website made available at (the “Site”), and our services accessible through the Site (the “Services”) which enable registered users to communicate with third party health care providers in order to receive health care services via telemedicine.




It describes how we collect, use, and disclose information that we obtain about visitors of our Site and users of our Services. This Privacy and Security Policy is incorporated into our general Terms and Conditions, which can be accessed on our website as well. Any capitalized terms not defined in this Privacy and Security Policy have the meanings provided in the Terms and Conditions.

SurePrescribe does not provide medical advice nor does it dispense any prescriptions. For additional information on the healthcare providers and pharmacies to whom we disclose your information via the Services, please see the section below on how we disclose information. By visiting the Site or using our Services, you acknowledge and agree that your Personal Information will be handled as described in this Policy.


We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. Material changes will be conspicuously posted on the Site or otherwise communicated to you. All changes will be effective immediately upon posting to the Site.

If you are a Nevada resident, please see the section of this Privacy Policy called “PRIVACY INFORMATION FOR NEVADA RESIDENTS.”

If you are a California resident, please see the section of this Privacy Policy called “PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS.”

If you are a Virginia resident, please see the section of this Privacy Policy called “PRIVACY INFORMATION FOR VIRGINIA RESIDENTS.”




We may collect Personal Information directly from you and from third parties, as well as automatically through your use of the Site or our Services.


Information We Collect Directly From You


We collect the below Personal Information directly from you via this Site and Services, including via dynamic intake forms where you enter information electronically via our Site.


Account Information


You may browse the informational areas of the Site without creating an account. However, registration is required to use the Services. To register, you are asked to provide certain Personal Information, such as your name, date of birth, address, email, phone number, as well as a user ID and password, and government or other picture ID.

The email address that you provide is the email address that will be used for correspondence regarding our account as well as your medical information and prescriptions. By providing us with an email address you recognize, understand, and agree that this is the email address we will use for your account and communications regarding your medical information and your prescriptions. We are not responsible for any disclosures that may result from a third party’s access to your email account, whether or not that access is authorized by you.


Medical Information and Providers


You will also be required to complete a medical profile where you will communicate health-related information to SurePrescribe, which we will pass through to the healthcare provider licensed to practice medicine in your jurisdiction, along with Personal Information such as your registration information and picture ID. The healthcare providers that currently provide healthcare services via the SurePrescribe platform consist of the following provider-owned businesses: Delaware SurePrescribe Telehealth, P.A., Kansas SurePrescribe Telehealth, P.A., Florida SurePrescribe Telehealth, P.A., New Jersey SurePrescribe Telehealth, P.A., and California SurePrescribe Telehealth, P.C. (each a “Provider”). SurePrescribe is not responsible for any Provider’s use of your Personal Information.

We also provide the technology platform pursuant to which you provide additional Personal Information directly to your Provider, via real time chat and telephone, live 2- way video and audio, and secure messaging (including email and text messages). We forward the Personal Information you provide directly to us to your Provider via “store and forward” technology, also known as “asynchronous” technology, which involves the electronic transmission to your Provider of the health information you provide us.


Prescription Information and Pharmacies


In the event your Provider authorizes a prescription, the SurePrescribe Services facilitate the placement and delivery of that prescription to you via our network of state licensed pharmacy or another pharmacy of your choice (each a “Pharmacy”). SurePrescribe is not responsible for any Pharmacy’s use of your Personal Information.


HIPAA Does Not Apply


Information provided through the Services, whether or not shared to either a Provider or a Pharmacy, is not considered “protected health information” and is not subject to the Health Insurance Portability and Accountability Act of 1996 and its related regulations and amendments (collectively, “HIPAA”). It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA does not apply to your transactions or communications with SurePrescribe. However, any medical or health information that you provide that is subject to specific protections under applicable state or federal laws will be used and disclosed in accordance with such applicable laws.


Payment Information


You are required to provide payment information for all orders. Payments made via the Site will be processed by our current third-party payment processor.


Information We Receive from Others


SurePrescribe may also receive Personal Information about you from third parties. These third parties consist of social media sites that provide lead information as well as interest based advertising providers and data analytics providers that may provide us Personal Information about you. We also collect additional Personal Information about you from the Providers and Pharmacies that provide diagnosis and treatment.


Information We Collect Automatically


Like many other websites, we may automatically collect information about your use of our Site and Services through scripts, cookies, web beacons, and other technologies, which information includes: your browser type and operating system, web pages you view, links you click, your IP address, your internet service provider, device ID, approximate geographic location, the referring URL that led you to the Site, data related to how and when you use the Site, and pages visited and average time spent on the Site. Some of this may be deemed Personal Information.

We may combine this information with other information that we have collected about you, including, where applicable, your account information and other Personal Information.




Certain features of the Site are only available through the use of cookies and other user tracking mechanisms. These tools may include small files saved on your local hard drive which store your preferences or other records and enable SurePrescribe to (a) collect information about your use of the Site, (b) understand general Site usage and volume statistical information, (c) improve the Services, experience, content and offerings on the Site, (d) enable advertising and analytics functionality by tracking your interaction with the Site and Services and collecting information about how you use the Site and Services, and (e) allow for customized use and experience of the Site and Services.

Most browsers automatically accept cookies. You can disable this function by changing your browser settings but disabling cookies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable cookies. You cannot disable all cookies, such as cookies that are essential to the functioning of the and Site.


Ad Networks


We use third-party ad networks (called third-party ad servers or network advertisers) to deliver ads to you on our behalf (including Google, Facebook, Instagram, Snapchat and other social media platforms) across the internet, via email and media streaming services. These third-party ad networks may place their scripts, cookies, web beacons or other technology on the Site or in your browser to collect information about you when you visit the Site (such as browser type, time and date, browsing or transaction activity, subject of advertisements clicked or scrolled over, or a platform-provided identifier during your visits to this Site and other websites) to enable those third-party ad networks to deliver advertisements to you on third-party websites, mobile applications, email, and media streaming services for our products and services or those of third parties that are likely to be of interest to you. For example, Google uses the Doubleclick cookie to enable it and its partners to serve ads to you based on your visit to our Site and/or other websites on the internet. We encourage you to review the privacy policies of advertisers and ad servers to learn more about their cookies and other technologies.

If you do not want to receive those kinds of advertisements, look for the “Ad Choices” icon in the advertisements, which will contain a link to the privacy policy of the ad network that will provide you with information on how to opt-out of receiving such targeted advertising.

You can also visit the websites or to change your consumer preferences with respect to certain online ads and to obtain further information about third-party ad networks and online behavioral advertising.




Like many websites, our Site uses analytics tools, such as Google Analytics, to collect information about your use of our Site. Your web browser automatically sends this information to our analytics vendor, such as the web address of the page that you visit and your IP address. Our analytics vendor may also set cookies or read preexisting cookies. This information may be stored on the vendor´s servers. Our analytics vendor then uses this information to provide us with reports about traffic to our Site and your visit to our Site (such as the domain from which you access the internet, the web address of the website from which you linked to our Site, the time and date of your visit to the web pages that you view and click-through). We will use this data to improve our Site structure and content.

Google may also use this data in accordance with its Privacy Policy, which can be found at For more detailed information on how Google uses your data through our Site, please visit You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the Google Analytics browser add-on, currently made available by Google at


Social Media


We are active on social media, including Facebook, Twitter, Snapchat, Instagram, and other similar platforms (“Social Media”). Anything you post on Social Media will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post or otherwise share on Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.


We use the Personal Information that we collect or receive about you in order to:

  • provide our Services, including referring you to Providers and processing prescriptions at the Pharmacies;
  • as stated, or agreed to at the point of collection;
  • facilitate the provision of healthcare services by third party medical providers;
  • communicate with you about the Site and your use of our Services, to respond to your inquiries, to provide technical support and assistance, to deliver any administrative notices or alerts and communications relevant to your use of the Site or Services, and for other customer service purposes;
  • verify your identity in registering and holding an account;
  • administer your account, including processing payments and coordinating the fulfillment of any orders and prescriptions you receive from your healthcare providers;
  • provide, operate, analyze usage of and improve the Site and Services;
  • tailor the features, performance and support of the Site and Services to you and your preferences;
  • display advertising on our Site;
  • market our services and those of third parties we believe may be of interest to you;
  • investigate, prevent, defend against potential violations of SurePrescribe’s Terms and Conditions and any illegal activities;
  • fulfill any obligation of SurePrescribe as required by law;
  • to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, the Site, or other users of the Site; and
  • for any other purpose for which you provide your consent.


You can stop receiving marketing emails from SurePrescribe by clicking the “unsubscribe” link included at the bottom of a SurePrescribe marketing email. You cannot opt out of transactional emails we need to send you relating to normal business operations (for example, updates regarding your orders and notifying you of a message from your Provider or Pharmacy). To opt out of all emails from SurePrescribe, you may email and cancel your SurePrescribe account.


Sensitive Information


We do not intend to collect any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning sexual orientation. We do collect certain Personal Information consisting of health information to provide to your third party medical provider via the Services. We will use such health information only for the purposes of providing the Services.


Minors Under the Age of 18


The Site and Services are not intended for minors under 18 years of age, and we do not knowingly collect Personal Information from minors under 18. If we learn we have collected or received Personal Information from a minor who is a child under age 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a minor under 18 or a child under 16, please contact us at the contact information listed below.




Non-Personally Identifiable Information


SurePrescribe may share and otherwise disclose aggregate or de-identified information (in other words, information that does not personally identify you) without restriction, subject to applicable law. Without limitation, this may include sharing such information with third parties for marketing, advertising, research or other purposes.


Personal Information


SurePrescribe may disclose your Personal Information, including health information, as follows:

  • with one or more Providers for the provision of their healthcare services to you;
  • with employees and affiliates;
  • with Pharmacies in order to fulfill prescriptions from Providers and coordinate medication orders;
  • with service providers and vendors that we use to support the Site or otherwise in connection with administering and providing our Services, sending marketing and other communications, and billing and collections, including without limitation waystar, plaid and any other third-party payment processor;
  • with other third parties as we deem appropriate or necessary to comply with applicable laws or legal process, such as in response to a subpoena in compliance with applicable privacy laws, or to enforce our Terms and Conditions;
  • to a buyer or successor in the event of a sale, merger or other transaction that involves the transfer of such information to the other company;
  • law enforcement and other governmental agencies if we believe in good faith are legally required to disclose that Personal Information;
  • when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with our or a third party’s legal rights; and
  • third parties for marketing, advertising, research or other purposes.



SurePrescribe employs reasonable technical, physical, administrative and organizational safeguards to safeguard Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction.

While SurePrescribe takes commercially reasonable measures to protect your Personal Information from loss, misuse and alteration, it cannot ensure or guarantee the security of any information you transmit to SurePrescribe or through the Site or our Services. SUREPRESCRIBE  DOES NOT COVENANT, REPRESENT, OR WARRANT THAT THE TRANSMISSION OF YOUR PERSONAL INFORMATION, INCLUDING HEALTH INFORMATION, WILL BE SECURE.




If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions.







Although we work closely with Providers and Pharmacies with whom you are connected via the SurePrescribe Services, this Privacy and Security Policy cannot and does not address how those Providers and Pharmacies will use and disclose information obtained via the Services. If you would like this information, we recommend that you ask your Provider directly regarding their privacy practices or access the Provider or Pharmacy privacy notice, which can be found here and here, respectively.




Your cooperation is imperative in safeguarding your Personal Information. Choose your account password carefully, as anyone with access to your account password may be able to assume your online identity, view and modify your information, including treatment information, communicate with SurePrescribe and your health care provider via the Site, and take other action. It is your responsibility to prevent disclosure of your password to others, and to change your password if you feel that its security has been compromised. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password, and keeping your log-in and password private. If you suspect someone has accessed your account or that your account’s security has otherwise been compromised, please contact us immediately as set forth below.


Additionally, you will periodically receive email correspondence from SurePrescribe that may include information relating to the details of your treatment or account. Accordingly, it is critical that you safeguard your designated email address and restrict access thereto.




You may access and update certain information or deactivate your account from your profile page after logging into your account. Additionally, you may at any time request to access, correct or update any Personal Information by contacting us at


SurePrescribe will make reasonable efforts to respond promptly to all such requests. In certain circumstances, SurePrescribe may deny your request, such as if we believe the request would violate any law or cause the information to be inaccurate. We will inform you of the reason for any such denial.

You may at any time make a request for SurePrescribe to delete your Personal Information. SurePrescribe will promptly attempt to comply with all such requests, unless such requests are in conflict with any requirements to retain such information pursuant to applicable law or otherwise. When we delete your Personal Information, it will be deleted from the active database, but may remain in our archives. We may also retain and continue to use any information that does not personally identify you. Further, to the extent your Personal Information has been disclosed to third parties, SurePrescribe may not be able to access such Personal Information or cause the deletion or modification of such Personal Information by the relevant third parties.




You should report any suspected violations of this Privacy and Security Policy to




If you have questions or concerns about this Privacy and Security Policy, please contact us at




Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has made a purchase from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at with the subject “Nevada Opt Out”. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.




The California Consumer Privacy Act (“CCPA”) requires us to provide California residents additional disclosures as set forth below. Terms used below have the meanings given them under California law as applicable.


Personal Information collected in the last 12 months

Information on the specific data points that we have collected is set forth above in the section “Information We Collect About You”. These data points correspond to the following categories of Personal Information that we have collected in the last 12 months as follows:

  • identifiers (such as name, address, email address);
  • personal information described in Cal. Civ. Code Section 1798.80
  • characteristics of legally protected classifications under federal or California law;
  • commercial information (such as transaction data);
  • internet or other network or device activity (such as IP address);
  • general geolocation information;
  • visual information (such as your picture on your driver’s license);
  • “Sensitive Personal Information,” such as your driver’s license, financial account and payment information, and medical information including information regarding your sex life.

Purposes of Collecting Personal Information


We collect the above categories of Personal Information for the purposes set forth in the section above titled “How We May Use Your Information”.

Sources of Personal Information


We collect the categories of Personal Information from those sources set forth in the section above titled “Information We Collect About You”.




We may retain your Personal Information, including Sensitive Personal Information, for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you;
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Categories of Third Parties to Whom Personal Information is Disclosed


In the last 12 months, all of the above categories of Personal Information were disclosed to the categories of third parties set forth in the section above titled “How We May Share Your Information with Others” for the applicable business purposes set forth above in the section titled “How We May Use Your Information”.


Sale or Sharing of Personal Information


We do not sell Personal Information for monetary compensation, however, under California law, sharing certain data to certain third parties online marketing and behavioral advertising may be considered the “sale” or “sharing” of your Personal Information. In the past 12 months, as contemplated by California law, we have sold or shared the following categories of information for purposes of online behavioral advertising to third party ad networks: identifiers and internet and other electronic network activity.

We do not have any actual knowledge that we have sold or shared Personal Information of any consumer under the age of 16.


Sensitive Personal Information


We do not use Sensitive Personal Information for any purpose other than that reasonably anticipated to accomplish the purpose for which it is collected.


Your California Privacy Rights


If you are a California resident, the CCPA allows you to make certain requests about your Personal Information. Specifically, the CCPA allows you to make the types of requests below at no charge:


Request to Delete


The right to request deletion of certain Personal Information we have collected.

Request to Access


The right to request access to and, subject to certain exemptions, receive a copy of the specific pieces of Personal Information that we have collected and to have this delivered, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, in a readily usable format.


Right to Know


The right to request information about the Personal Information we have collected about you, including:

  • Categories of Personal Information collected;
  • Categories of sources of Personal Information;
  • Business and/or commercial purposes for collecting, selling, or sharing Personal Information;
  • Categories of third parties with whom we have disclosed or shared Personal Information;
  • Categories of Personal Information that we have disclosed or shared with a third party for a business purpose; and
  • Categories of third parties to whom their Personal Information has been sold and the specific categories of Personal Information sold to each category of third party.

Right to Correction


The right to request that we correct inaccurate Personal Information.


Right to Opt Out of the Sale or Sharing of Personal Information


The right to opt-out of our sale or sharing of your Personal Information for online behavioral advertising.


Right to No Discrimination or Retaliation


You also have the right to not receive discriminatory treatment or retaliation if you elect to exercise the above rights.


Submitting a Request to Delete, Access, Know, or Correct


If you are a California resident and you would like to make a request to delete, access, know, or correct your Personal Information under California law, email us at Please include your full name, email address and address associated with your use of our Services, along with an identification of the rights you would like to exercise, so that we can process your request in an efficient manner.

If you would like to receive a copy of your medical record in connection with your request, please indicate that in your email message and we can pass your request to your Provider or Pharmacy.


Who May Exercise Your Rights


You may request the above on behalf of yourself or on behalf of a minor if you are the parent or legal guardian of the minor. In addition, you may authorize an agent to exercise your rights on your behalf, if you provide the agent with written signed permission.


Verification of Your Request


Once we receive your request, we will contact you to confirm receipt of your request. We will require sufficient information from you in order to verify your identity and the authenticity of your request. If you do not provide us with sufficient information in your request, we may request additional information to verify identity and the authenticity of the request. Certain types of requests may require additional verification, as we are subject to higher standards of authentication for certain requests.

If an authorized agent contacts us to exercise the above rights, we will need to verify their identity as well as your identity. We will also require proof of your written authorization to the agent to act on your behalf, unless the agent holds a lawful Power of Attorney under applicable laws, in which case we will require evidence of such Power of Attorney.

We may deny your request as permitted or as required by law and we may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.


Submitting a Request to Opt-Out of the Sale or Sharing


You have the right to limit uses and disclosures of Personal Information and may request to opt out of the sale or sharing of your Personal Information for online behavioral advertising by clicking on the “Privacy Choices” link at the bottom of our Site or by clicking on the link here to opt-out.


Shine the Light Disclosure: Your Privacy Rights Regarding Third Party Marketing.


The California “Shine the Light” law, California Civil Code 1798.83, gives our California resident customers the right under certain circumstances to request information from us regarding the categories of Personal Information (as defined in the Shine the Light law) that we disclose to third parties or affiliates for their direct marketing purposes. To request such disclosure, contact us at and identify your request as “Shine the Light”.


Contact us


If you have any questions about this Privacy Information for California Residents section, please contact us at




If you are a Virginia resident, Virginia law requires us to provide you additional disclosures. Terms used in this Virginia Notice have the meaning given to those terms in such laws and regulations.


Categories of Personal Information that we collect


We collect the categories of information as set forth above in the section “Information We Collect About You”.


Purposes of Collecting Personal Information


We collect the above categories of Personal Information for the purposes set forth in the section above titled “How We May Use Your Information”.


Categories of Third Parties to Whom Personal Information is Disclosed


We disclose all categories of Personal Information to the categories of third parties set forth in the section above titled “How We May Share Your Information with Others.”


Your Virginia Rights


As a Virginia resident, you have the following rights regarding the Personal Information we collect about you:


Right to Request Access


You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.


Right to Data Portability


You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.


Right to Request Correction


You have a right to request to correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.


Right to Request Deletion


You have a right to request deletion of Personal Information provided by or obtained about you.


Right to Opt-Out


We do not sell Personal Information for money. However, you have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects on you.


Submitting a Request


You can exercise the foregoing rights by e-mailing us at If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request

If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to This appeal request must be submitted within a reasonable time following our rejection of your request.


Contact us


If you have any questions about this Privacy Information for Virginia Residents section, please contact us at

PO BOX 115